Refund and Returns Policy
Read the main conditions for ordering, production, delivery and returns under our Refund and Returns Policy below.
Refund and Returns Policy – General Information
Wholesale orders and custom-production requests placed through petbardak.shop are subject to the provisions of Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
Returns and Cancellation of Custom-Printed Products
Custom-printed PET and paper cups personalised according to the customer’s request, approval and company logo enter production after digital design approval. Orders cannot be cancelled once printing has begun.
Reporting Incorrect or Defective Products
Please notify us within 3 business days of receipt if there are clear printing alignment defects caused by production, incorrect sizes or capacities supplied, or manufacturing-related sealing problems.
Returns of Unprinted Standard Products
Standard unprinted cups and lids supplied from stock may be returned within 14 days of delivery if their cartons and packaging are unopened, hygiene standards are maintained and they remain suitable for resale.
Damaged Shipments and Delivery
Check the cartons when receiving your order from the carrier. For crushed, wet or torn outer packaging, a damage report must be prepared by the delivery representative.
Return Requests and Assessment
When reporting a return or product issue, clearly provide the order details, affected products and nature of the problem. Product or packaging photographs may be requested where needed.
For product details and available options, explore our product catalogue.